1. User research
Understanding user problems and needs. Empathy, observation, interviews.

G'day guys, I'm Shotgun.
I am an Australian designer who specialises in UI design, product design and user research. I got my start when I was just 12 years old, taking a look at my old Windows computer and thinking "hey, this looks boring and is painful to use, this guy needs customisation". I grew up with YouTube and DeviantArt, and mastered Photoshop while I was still a kid. Originally from Kathmandu, Nepal, I have been drawn to design my whole life, finding in the field an outlet for my dual creative-analytical nature.
Although I was at first a graphic designer only, I eventually moved into multimedia creation and growth hacking, always pushing my boundaries outwards in search of human-centred solutions and better designs. I completed my undergrad work at the University of Central Lancashire before relocating to Australia to do postgrad work, and got hands-on experience in UX, design thinking, prototyping, user research, pervasive design and gamification (yep, some unis do have UX as a standalone unit for masters).
Annnnnnd there was heaps of behind-the-scenes stuff, juggling jobs as a waiter, barista, Bottle-O guy, cellar dude, bartender, tradie… the list goes on. Fast forward from 2018 to now and I've had the chance to work with amazing teams in Brisbane, Sydney and the United States.
I have played a pivotal role in multiple UX projects, and every day I am working to make people's lives better by understanding their stories and doing what I can to build the solution. My four best friends, my texter (sharpie, if you're not from Australia), my pad of sticky notes, my MacBook and my journal, are always there with me, ready to get down to business.
Understanding user problems and needs. Empathy, observation, interviews.

Framing the design challenge. Personas, empathy maps, journey maps.

Finding a possible solution. Brainstorming, more interviews, surveys, stakeholder communication, competitor analysis, expert opinion, affinity walls.

Concept to wireframe, wireframe to prototype. Wireframes, lo-fi, mid-fi and hi-fi prototypes, rapid prototyping, product blueprints.

Evaluating designs with users. Usability testing, heuristics, A/B tests, analytics, experiments.
